If you’re concerned that your gambling is becoming a problem, you can always set up a definite or an indefinite lock to self-exclude yourself at Royal Panda. This will suspend your account while you take a breather. To help you avoid temptation during this time, we’ll be sure not to send you any marketing material.
During this time, you’ll be blocked from doing the following:
- Depositing any funds
- Playing any Royal Panda online casino games for real money
- Logging into your account
- Withdrawing funds
Royal Panda offers the following account closure options:
- Definite lock – is a temporary locking of your account of either one day, one week, four weeks, six weeks, or six months. If you choose this option, your account will automatically reopen after this period, or it can be reopened on request after a 24-hour cooling off period.
- Indefinite lock – closes your account for an indefinite amount of time. During this period, your account will only reopen if you request that we unlock it. Once you request your account to be reopened, there will be a cooling off period of seven days before you are able to access it. This option is designed as a self-protection mechanism for those concerned about their gambling.
Please be sure to withdraw any remaining funds in your account prior to setting up a definite or an indefinite lock. Once your account has been closed, you won’t be able to log in to request a withdrawal.
Click here to set up a definite or an indefinite lock at Royal Panda. Please remember, you can also contact our customer service for further assistance in setting up a definite or indefinite account closure.
Please note: if you request a definite or an indefinite lock of your account directly at Royal Panda, your accounts at our sister sites do not automatically close. Therefore, please ensure you visit other operators’ websites to close your accounts with them.
Find out more about gaming limits on our responsible gaming page, or the Responsible Gaming Tools page on our dedicated LeoSafePlay website or in section 10 of our terms and conditions page.