This article explains why you need to verify your account, when it's required, and how to complete the process. We've also included a helpful video guide for further assistance!
Why do I have to verify my account?
Verifying your account is one of our licensing requirements under the AGCO, we are license-bound to validate your identity at some point.
Rest assured your documents are held on an encrypted secure server.
Essentially, we wish to secure your funds and want to be certain that we are paying out your winnings to yourself and nobody else. We also need to be sure that the deposits you have made to your account have come from legitimate sources. This is all to avoid certain situations – for example, if someone were to use your payment card on their gaming account without your permission or knowledge and then transferred the funds to their own bank account.
How do I verify my account?
When should I send in documents?
You will receive a notification via email from Royal Panda asking you to verify a certain document in order to validate your member account details. We may require certain documents at different stages in time and there is the possibility that we re-request a new document such as a new ID to keep your account info updated.
What type of documents do you require?
ID - In order to verify your identity, we need to see a government issued photo ID that states your place of birth. This ID should be valid and in date. We need to see all four corners of the document and ensure that the images are clear and all 4 corners of the document are visible. Please do not cover any part of the image.
Proof of Address: To verify your address, please provide a photo or screenshot of one of the following documents, ensuring it clearly shows:
Required Information:
- Your full name
- Your full address
- Issue date (within the last 3 months)
- Company name/logo
- All 4 corners of the document
Acceptable Documents:
- Utility Bill (Gas, Electric, Satellite Television, Landline or Mobile Phone)
- Bank Statement (With issue date in the last 3 months)
- Credit Card Statement
- Doctors Letter
- Tax/Welfare Letter
- Insurance policies
Important Note:
Scanned documents are generally not accepted.
You may mask any personal information not listed as required.
Ensure all required information is clearly visible to avoid delays in verification.
How do I upload my documents?
You can use our document upload feature on your account by heading to the “Hamburger Menu”, “Profile”. From here you will see your “Account Overview” and any requested documents can be seen under “Verify Account”. Make sure you have your documents ready before entering the upload feature.
