Sometimes, technical difficulties can cause a game round to freeze, preventing winnings from being immediately credited to your account.

You can often solve the problem immediately by doing the following: 

• Clear your cache 
• Clear your cookies 
• Restart your device

Need help with any of the above? We cover these steps in detail in our How to delete browsing data article.

After completing these steps, try launching the game using an alternative browser or device. This step is crucial for determining if the issue is your current browser (perhaps due to a setting or extension) or the device itself (i.e. network configurations).

Please note that sometimes, there may be a minor delay before winnings are active and credited. 

Don’t worry if this still hasn’t sorted your issue, as all game rounds are saved in our system, and our technical department can review them to locate your winnings.

To help us locate your winnings quickly and smoothly, please provide our Support Team with the following information as accurately as possible:

• Game name
• Date and time of the round played (with a 2-minute margin if possible)
• How much you won 
• Other most recent wins