We want to make your withdrawal experience as smooth and secure as possible. Due to recent banking changes in New Zealand, withdrawals to all MasterCard, as well as ANZ, BNZ and ASB-issued cards, are currently unavailable.
But don’t worry, you can still cash out easily using a direct bank transfer. Just follow the simple steps below.
Why Bank Transfers?
Some New Zealand banks are no longer supporting closed-loop card withdrawals. This change affects all operators, not just us. To ensure your funds reach you safely, we’ll process your withdrawal directly to your verified bank account instead.
Step-by-step guide to withdrawing via Bank Transfer
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Contact Customer Support
Start a chat with our Customer Support team via Live Chat. They’ll help activate the bank transfer option on your account and guide you through each step. -
Verify your payment methods
Before we can send any funds, we’re required to verify the payment methods you’ve used.You can find full details in our article: Why do I have to verify my payment methods?
This verification keeps your account safe and ensures your withdrawals are going to the rightful owner - you.
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Verify your bank account
To approve a bank transfer, we’ll need a document showing that the bank account belongs to you.You can provide either of the following:
A bank statement, or a screenshot from your online banking
Your document must clearly show:
- Your full name
- The last 6 digits of your bank account number
- The bank’s name or logo
Tip: A quick screenshot of your banking app would work perfectly, as long as the details needed are visible.
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Request your withdrawal
Once your bank account is verified, you’re ready to withdraw.Simply request the withdrawal to your bank account.
Need More Help?
For a full breakdown of the verification process, check out our guide: All you need to know about Verification.
Our team is available 24/7 to answer any questions you may have. We’re committed to making withdrawals fast, safe, and stress-free for all Kiwi players.
